Terms and Conditions

Welcome to Velumai.

These Terms and Conditions (“Terms”) govern your access to and use of velumai.shop, including any purchases made through our website.

Throughout these Terms, “Velumai,” “we,” “us,” and “our” refer to Velumai. “You” and “your” refer to any visitor, customer, or user of our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our services.

If you do not agree with these Terms, you should not use our website or place an order.

Eligibility

You must be at least 18 years old, or the legal age of majority in your state of residence, to place an order through our website.

By placing an order, you confirm that:

  • The information you provide is accurate and complete

  • You are legally authorized to use the selected payment method

  • You are purchasing products for lawful purposes

  • You agree to comply with these Terms and all applicable laws

Online Store

Our store is operated using WordPress and WooCommerce.

We reserve the right to:

  • Update or modify our website

  • Change product availability

  • Limit the quantity of products purchased

  • Refuse or cancel orders where reasonably necessary

  • Suspend website features for maintenance or security purposes

We may refuse service to anyone where permitted by applicable law, including in cases of suspected fraud, abuse, unauthorized transactions, or violations of these Terms.

Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, colors, finishes, images, prices, and availability are accurate.

However:

  • Colors may appear differently depending on screen settings and lighting

  • Handmade or artisanal products may have minor variations

  • Measurements may vary slightly

  • Product packaging may change

  • Manufacturers may update certain components or specifications

Minor variations that do not materially affect the product’s function are not considered defects.

Customers should carefully review product descriptions, dimensions, compatibility requirements, installation instructions, and photographs before placing an order.

Lamps and Lighting Products

Our lamps and lighting products must be installed and used according to the product instructions and applicable electrical and building codes.

Where professional installation is recommended or required, installation must be performed by a qualified and licensed electrician.

Before purchasing a lighting product, you are responsible for confirming:

  • Voltage compatibility

  • Bulb type and wattage

  • Electrical connection requirements

  • Fixture dimensions

  • Intended indoor or outdoor use

  • Compatibility with your ceiling, wall, junction box, or electrical system

Velumai is not responsible for damage, injury, electrical failure, or property loss caused by:

  • Incorrect installation

  • Unauthorized modification

  • Improper wiring

  • Use of an incompatible bulb or voltage

  • Failure to follow installation instructions

  • Installation by an unqualified person

  • Misuse or use outside the product’s intended purpose

Nothing in this section limits liability that cannot legally be excluded.

Prices and Currency

All prices displayed on our website are listed in United States dollars unless otherwise stated.

Prices may change without prior notice. However, a price change will not affect an order that has already been accepted and confirmed, except in the case of an obvious pricing error.

The final amount payable will be displayed during checkout before you complete your purchase.

Sales Tax

Applicable state and local sales taxes may be calculated and added during checkout based on:

  • Your shipping address

  • The type of product purchased

  • Applicable tax laws

  • Our tax collection obligations

You are responsible for any taxes or charges legally applicable to your purchase that are not collected at checkout.

Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by independent third-party payment providers. By submitting payment information, you authorize the applicable provider to charge the total amount shown during checkout.

We do not guarantee that every payment method will always be available.

An order may be delayed, declined, or canceled if:

  • Payment authorization fails

  • The transaction is identified as potentially fraudulent

  • Billing information cannot be verified

  • The payment provider declines the transaction

  • The information submitted is incomplete or inaccurate

Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

After placing an order, you may receive an automatic acknowledgment email. This email confirms that we received your order request but does not necessarily constitute final acceptance.

An order is normally accepted after:

  • Payment has been successfully authorized

  • The product’s availability has been confirmed

  • The order has passed any applicable security or fraud checks

  • We send an order confirmation or shipping confirmation

We reserve the right to cancel an order before shipment when reasonably necessary.

Order Cancellations

You should contact us as soon as possible if you wish to cancel an order.

We may accept a cancellation when the order has not yet entered processing or shipment.

Once an order has been processed, prepared, dispatched, or transferred to the shipping carrier, cancellation may no longer be possible.

Custom-made, personalized, or made-to-order products may not be canceled after production has started.

Any approved refund will be returned to the original payment method.

Shipping and Delivery

We currently ship to addresses within the United States.

We offer free standard shipping on eligible orders within the United States.

Orders are generally processed within 1–2 business days. Estimated delivery is normally 3–7 business days after dispatch.

We primarily work with trusted carriers such as:

  • FedEx

  • DHL

Delivery times are estimates and are not guaranteed.

Shipping may be affected by:

  • Weather conditions

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete addresses

  • High-volume periods

  • Remote delivery locations

  • Events outside our reasonable control

Additional shipping terms are available in our Shipping Policy, which forms part of these Terms.

Address Accuracy

You are responsible for providing a complete and accurate:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

Velumai is not responsible for delays, failed delivery, loss, or additional charges caused by incorrect or incomplete information provided by the customer.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Delivery Confirmation

An order may be considered delivered when the shipping carrier confirms delivery to the address provided during checkout.

If tracking shows delivery but you cannot locate the package, you should:

  • Check the delivery area

  • Ask household members or neighbors

  • Contact the carrier

  • Contact our support team

Velumai is not responsible for theft or loss occurring after confirmed delivery, except where otherwise required by applicable law.

Returns and Refunds

Eligible products may be returned within 14 calendar days from the date of delivery.

Products must generally be:

  • Unused

  • Uninstalled

  • Unaltered

  • In their original condition

  • Returned with their original packaging and accessories

Lighting products that have been installed, wired, modified, or connected to an electrical supply may not qualify for a change-of-mind return.

Custom-made, personalized, and made-to-order products may be non-returnable unless damaged, defective, or incorrect.

Full return conditions are explained in our Return and Refund Policy, which forms part of these Terms.

Damaged, Defective, or Incorrect Products

You should inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from the item ordered, contact us within 48 hours of delivery.

You may be asked to provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A photograph of the shipping label

  • A description of the issue

Depending on the circumstances, we may provide:

  • Replacement parts

  • A replacement product

  • A repair solution

  • A partial refund

  • A full refund

Please keep the product and all original packaging until the claim has been reviewed.

Product Availability

All products are subject to availability.

A product may become unavailable after an order is submitted because of:

  • Inventory errors

  • Supplier issues

  • Product discontinuation

  • Damage discovered before shipment

  • Unexpected demand

  • Technical errors

If we cannot fulfill an order, we may cancel the affected item and issue a refund to the original payment method.

Promotions and Discount Codes

Promotions and discount codes may be subject to:

  • Expiration dates

  • Product restrictions

  • Minimum purchase requirements

  • Geographic restrictions

  • Usage limits

  • One-use-per-customer limits

Unless clearly stated otherwise:

  • Promotions cannot be combined

  • Discount codes cannot be applied after an order is completed

  • Promotions have no cash value

  • Promotional terms may be changed or withdrawn before an order is placed

Customer Accounts

You may be able to create an account on our website.

You are responsible for:

  • Providing accurate account information

  • Protecting your password

  • Restricting access to your account

  • Notifying us of suspected unauthorized activity

You are responsible for activity conducted through your account unless the activity resulted from a security failure attributable to Velumai.

We may suspend or terminate an account reasonably suspected of fraud, abuse, unauthorized access, or violation of these Terms.

Reviews and User Content

You may be able to submit reviews, photographs, comments, feedback, or other content.

By submitting content, you confirm that:

  • You own or have permission to use it

  • It is accurate and based on a genuine experience

  • It does not violate another person’s rights

  • It is not illegal, defamatory, abusive, misleading, or fraudulent

  • It does not contain malicious code or unauthorized advertising

You grant Velumai a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and adapt submitted content for operating and promoting our business, subject to applicable law.

We may remove content that violates these Terms.

Prohibited Uses

You may not use our website:

  • For illegal or fraudulent purposes

  • To submit false information

  • To interfere with website security

  • To introduce malware or harmful code

  • To collect personal information about others without authorization

  • To impersonate another person

  • To infringe intellectual property rights

  • To place fraudulent orders

  • To misuse promotional offers

  • To attempt unauthorized access to our systems

We may restrict or terminate access when these rules are violated.

Intellectual Property

The content available on our website, including:

  • Product photographs

  • Text

  • Graphics

  • Logos

  • Designs

  • Videos

  • Page layouts

  • Product descriptions

  • Website elements

is owned by Velumai or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior written permission.

Third-Party Services and Links

Our website may include services, payment tools, plugins, advertisements, or links operated by third parties.

Third-party services are governed by their own terms and privacy policies.

Velumai is not responsible for the availability, content, security, privacy practices, or performance of third-party websites or services.

Website Availability

We aim to keep our website available and accurate, but we do not guarantee that it will always be:

  • Available without interruption

  • Free from technical errors

  • Free from harmful components

  • Compatible with every device or browser

We may temporarily suspend access for maintenance, updates, security, or events beyond our reasonable control.

Errors and Corrections

Our website may occasionally contain:

  • Typographical errors

  • Incorrect prices

  • Inaccurate descriptions

  • Inventory errors

  • Shipping errors

  • Technical mistakes

We reserve the right to correct errors, update information, or cancel an affected order.

If an order is canceled because of an error, we will refund the amount paid for the canceled item.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not make warranties beyond those expressly stated in writing or required by applicable law.

This section does not exclude any warranties, guarantees, or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Velumai will not be liable for indirect, incidental, special, or consequential losses arising from:

  • Use or inability to use the website

  • Improper installation or use of a product

  • Unauthorized product modification

  • Delays outside our reasonable control

  • Third-party services

  • Customer-provided information that is inaccurate or incomplete

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms excludes liability for fraud, willful misconduct, or any other liability that cannot legally be limited.

Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from:

  • Your unlawful use of the website

  • Your violation of these Terms

  • Your infringement of another person’s rights

  • Content you submit to the website

  • Fraudulent or unauthorized activity conducted through your account

This section does not apply where the loss results from Velumai’s own unlawful conduct.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

Changes to These Terms

We may update these Terms to reflect changes in:

  • Applicable laws

  • Our products or services

  • Website functionality

  • Payment or shipping practices

  • Business operations

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively to future website use and purchases, except where otherwise required by law.

Governing Law

These Terms are governed by the laws applicable in the State of Illinois and the United States, without improperly limiting any mandatory consumer rights available under the laws of your state of residence.

Any dispute will be handled by a court with lawful jurisdiction, unless another dispute-resolution method is agreed upon by the parties.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

  • Any additional policies displayed during checkout

form the agreement between you and Velumai concerning your use of the website and purchases.

Contact Us

For questions about these Terms, please contact:

Velumai
2433 S 3rd Ave
North Riverside, IL 60546
United States

Email: support@velumai.shop
Phone: +1 202-672-7726