Return & Refund Policy

At Velumai, we want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

14-Day Return Policy

You may request a return within 14 calendar days from the date your order is marked as delivered.

To be eligible for a return, the item must:

  • Be unused and uninstalled

  • Be in its original condition

  • Include all original parts, accessories, manuals, and packaging

  • Show no signs of damage, alteration, installation, or use

  • Be accompanied by proof of purchase or the order number

Returns requested after the 14-day return period may not be accepted, except where otherwise required by applicable law.

Return Authorization

Before returning any product, please contact our customer support team at:

support@velumai.shop

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Clear photographs of the product and packaging, when applicable

Do not send a return before receiving return instructions from our customer support team.

Products returned without prior authorization may be refused or may experience processing delays.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

  • A change of mind

  • Ordering the wrong product

  • Choosing the wrong size, color, finish, or model

  • Providing an incorrect or incomplete delivery address

We recommend using a trackable and insured shipping service. Velumai is not responsible for returned packages that are lost or damaged during return transportation.

If the product is defective, damaged upon delivery, or different from the product ordered, Velumai will cover the reasonable return shipping costs or provide another appropriate solution.

Original shipping charges, when applicable, are non-refundable unless the return results from an error made by Velumai.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@velumai.shop.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the external and internal packaging

  • A description of the problem

  • A photograph of the shipping label

Please keep the product and all original packaging until your claim has been reviewed.

Depending on the situation, we may offer:

  • A replacement

  • Replacement parts

  • A repair solution

  • A partial refund

  • A full refund

The appropriate solution will depend on the nature of the issue and product availability.

Non-Returnable Items

The following products may not be returned unless they arrive damaged, defective, or incorrect:

  • Custom-made or personalized products

  • Made-to-order products

  • Products that have been installed, assembled, altered, or used

  • Products damaged after delivery because of improper handling or installation

  • Clearance or final-sale products clearly identified as non-returnable

  • Gift cards

  • Products missing original parts, accessories, or packaging

Electrical products, including lamps and lighting fixtures, must not have been installed, wired, modified, or connected to an electrical supply to qualify for a change-of-mind return.

This section does not limit any rights available to customers under applicable law.

Order Cancellations

Please contact us as soon as possible if you wish to cancel your order.

Orders may be canceled before they enter processing or shipment. Once an order has been processed, dispatched, or transferred to the shipping carrier, cancellation may no longer be possible.

Custom-made or made-to-order products cannot normally be canceled after production has started.

Refund Process

Once your returned item has been received and inspected, we will notify you whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for Velumai to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

We are not responsible for delays caused by banks, card issuers, or payment providers.

Partial or Declined Refunds

A refund may be reduced or declined if:

  • The product has been used, installed, altered, or damaged

  • The product is returned incomplete

  • Parts, accessories, manuals, or original packaging are missing

  • The return was sent after the authorized return period

  • The damage occurred because of improper use, handling, or installation

We will notify you before applying any refund deduction.

Exchanges

We do not guarantee direct exchanges.

To request a different product, color, finish, or model, please contact us. Depending on availability, we may arrange a replacement or ask you to return the original product and place a new order.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, any return transportation fees or carrier charges may be deducted from the refund.

Legal Rights

This Return and Refund Policy does not exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local consumer protection laws.

Contact Us

For return or refund questions, please contact:

Velumai
2433 S 3rd Ave
North Riverside, IL 60546
United States

Email: support@velumai.shop
Phone: +1 202-672-7726