Privacy Policy

Velumai (“Velumai,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit velumai.shop, place an order, contact us, subscribe to communications, or otherwise interact with our online store.

Our website is operated using WooCommerce and is intended primarily for customers located in the United States.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

We may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account login information

  • Customer service communications

  • Any other information you provide voluntarily

Order and Transaction Information

When you place an order, we may collect:

  • Products purchased

  • Order number

  • Order date

  • Order status

  • Billing and shipping details

  • Payment status

  • Discounts or promotional codes used

  • Returns, refunds, cancellations, and disputes

  • Shipping carrier and tracking information

Payment Information

Payments are processed by third-party payment service providers.

Velumai does not normally store complete credit or debit card numbers. Payment processors may collect payment card details, billing information, transaction identifiers, and fraud-prevention information in accordance with their own privacy policies.

Device and Technical Information

When you access our website, we or our service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Approximate location based on IP address

  • Referring website

  • Pages viewed

  • Links clicked

  • Date and time of visits

  • Session duration

  • Shopping cart activity

  • Cookie and similar technology identifiers

Marketing and Advertising Information

We may collect information about:

  • Your interaction with advertisements

  • Products viewed or added to your cart

  • Purchases attributed to advertising campaigns

  • Email marketing preferences

  • Responses to promotional communications

  • Advertising identifiers and cookie data

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange delivery through shipping carriers

  • Send order confirmations and tracking updates

  • Provide customer service

  • Process returns, refunds, replacements, and cancellations

  • Prevent fraud, abuse, and unauthorized transactions

  • Maintain and improve our website

  • Personalize your shopping experience

  • Remember products in your shopping cart

  • Analyze website traffic and customer behavior

  • Measure the performance of advertisements

  • Provide relevant marketing, subject to applicable consent requirements

  • Maintain business, tax, accounting, and transaction records

  • Enforce our policies and terms

  • Comply with legal and regulatory obligations

  • Protect the rights, property, and security of Velumai, our customers, and others

Legal Bases and Permitted Purposes

Where applicable, we process personal information because:

  • It is necessary to complete a transaction or fulfill an order

  • It is necessary to provide requested customer support

  • You have provided consent

  • We have a legitimate business interest in operating and improving our store

  • We must comply with legal, tax, accounting, fraud-prevention, or regulatory obligations

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep the website functioning correctly

  • Remember shopping cart contents

  • Maintain user sessions

  • Save customer preferences

  • Prevent fraud and improve security

  • Analyze traffic and site performance

  • Understand how visitors use the website

  • Measure advertising performance

  • Deliver or personalize advertisements, where permitted

Some cookies are essential for the operation of the website. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

You may manage cookies through your browser settings or through any cookie-consent tool available on our website. Disabling certain cookies may affect website functionality.

Google Services

We may use Google services, including services connected with Google Analytics, Google Ads, Google Merchant Center, and conversion measurement.

Google may collect information about your device, browser, IP address, website activity, advertising interactions, and purchases through cookies or similar technologies.

Google may use this information in accordance with its own privacy policies and settings.

Where required, non-essential Google advertising or analytics technologies will be used only after obtaining appropriate consent.

How We Share Information

We may share personal information with service providers that help us operate our business, including:

  • Website hosting providers

  • WooCommerce and WordPress service providers

  • Payment processors

  • FedEx, DHL, and other shipping or logistics providers

  • Fraud-prevention and security providers

  • Customer service providers

  • Email and communication providers

  • Analytics and advertising providers

  • Accounting, legal, tax, and professional advisers

  • Government authorities when legally required

These parties may receive only the information reasonably necessary to perform their services.

We may also disclose information:

  • To comply with a subpoena, court order, legal process, or government request

  • To investigate fraud, security incidents, or policy violations

  • To protect our legal rights or the safety of others

  • As part of a merger, acquisition, financing, sale, restructuring, or transfer of business assets

Sale, Sharing, and Targeted Advertising

Velumai does not sell personal information for money.

However, certain advertising or analytics activities involving cookies, pixels, or advertising identifiers may be considered “sharing,” “selling,” or “targeted advertising” under some state privacy laws.

Where applicable, you may have the right to opt out of these activities through the cookie settings or privacy controls available on our website, or by contacting us at support@velumai.shop.

We will not discriminate against you for exercising a privacy right available under applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Provide customer support

  • Process returns, refunds, and disputes

  • Meet tax, accounting, and legal requirements

  • Prevent fraud and protect our business

  • Enforce agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete it, anonymize it, or securely retain it where deletion is not reasonably possible.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying us of suspected unauthorized account activity.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of certain personal information

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Withdraw consent where processing is based on consent

  • Restrict or object to certain processing

  • Appeal a decision regarding a privacy request

  • Receive equal service and pricing after exercising a privacy right

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, email support@velumai.shop with the subject line:

Privacy Request

Please include your name, email address, order number when applicable, state of residence, and a description of your request.

We may need to verify your identity before completing the request. We will respond within the period required by applicable law.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.

Marketing Communications

You may unsubscribe from promotional emails at any time by:

Even after unsubscribing from marketing messages, you may continue to receive non-promotional communications concerning orders, payments, shipping, returns, account security, or customer service.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal.

Where required by applicable law, we will honor recognized opt-out preference signals supported by our website and consent-management tools.

Children’s Privacy

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact us at support@velumai.shop.

Third-Party Links

Our website may contain links to third-party websites or services.

Velumai is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policy of every external website you visit.

International Processing

Some service providers may process or store information outside the state or country in which you reside.

By using our website, your information may be transferred to and processed in jurisdictions with different data-protection laws, subject to applicable legal safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business practices

  • Website functions

  • Services and providers

  • Legal or regulatory requirements

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an update means that the revised policy will apply to future interactions, to the extent permitted by law.

Contact Us

For privacy questions or requests, contact:

Velumai
2433 S 3rd Ave
North Riverside, IL 60546
United States

Email: support@velumai.shop
Phone: +1 202-672-7726