Shipping Policy

Thank you for shopping with Velumai. We are committed to providing a reliable and transparent shipping experience for all our customers.

Shipping Destinations

We currently ship exclusively to addresses within the United States.

Please make sure that your shipping address is complete and accurate before placing your order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information.

Free Shipping

We offer free standard shipping on all orders delivered within the United States.

No additional standard shipping fees will be charged at checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer.

Estimated Delivery Time

The estimated delivery time is 3–7 business days after the order has been dispatched.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Carriers

We work with trusted international shipping carriers, primarily FedEx and DHL, to provide secure and reliable delivery services.

The carrier used for your order may vary depending on your delivery address, the size of the package, and carrier availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for the tracking information to become active on the carrier’s website.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Severe weather conditions

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete shipping information

  • High-volume sales periods

  • Circumstances beyond our reasonable control

If your order is delayed, please contact us so we can assist you with the carrier.

Damaged Packages

Please inspect your package upon delivery.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the package

  • Clear photographs of the damaged product

  • A description of the issue

Please keep the original packaging until the issue has been reviewed.

Lost or Missing Packages

If the tracking information shows that your package was delivered but you have not received it, please:

  1. Check around your property and delivery area.

  2. Ask household members or neighbors.

  3. Contact FedEx or DHL directly using your tracking number.

  4. Contact our customer support team for further assistance.

Velumai is not responsible for packages lost due to an incorrect address provided by the customer or for packages stolen after confirmed delivery.

Address Changes

Please contact us as soon as possible if you need to update your shipping address.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Contact Us

For any questions about shipping or your order, please contact us:

Velumai
2433 S 3rd Ave
North Riverside, IL 60546
United States

Email: support@velumai.shop
Phone: +1 202-672-7726